Good news, everyone! Well, bad news, then good news. To keep things short: Apple just released Safari 5.1.4, and it’s causing some ruckus with our 1Password browser extension for a few of our Mac users. That’s the bad news.
The good news is that we have a fix, and it’s pretty darn easy. We have a support document that explains everything with an accompany screenshot, but in short: for the vast majority of customers experiencing this problem, it seems to be an issue with running Safari in 32-bit mode instead of 64-bit. To get Safari and our 1Password Helper playing nicely together again, you can:
- Quit Safari
- Right-click Safari in your Applications folder and choose Get Info
- Uncheck the “Open in 32-bit mode” option
- Restart Safari and live happily ever after
So far, we’ve seen only one instance where a customer also had to restart their Mac for this fix to actually stick. But on the whole, this seems to solve the problem. If you still experience trouble, though, please get in touch with our support team and they’ll get you squared away!