We’re big on people here at AgileBits. It’s why we have human beings answering support emails nearly around the clock, why our blog header has a photo of us in our spiffy shirts, and why we recently opened our first-ever office in Toronto. In fact, I’d love to introduce you to the people who support, develop, design, and help get the word out about 1Password and Knox, starting with some of our amazerbeams Customer Support team.
In alphabetical order, we have:
Our Senior Foreign Correspondent:
Hey Guys! I’m Greig and I’m from Aberdeen, Scotland.
I’m the only AgileBits CS team member based in the UK!
When I’m not answering questions from our customers, I can be found on a football field. And when I say football I mean American NFL style football, not “soccer”.
I started using 1Password back in 2009 and started working here in 2012. AgileBits is honestly the best company to work for and all I needed to do is answer a blog post!
He used to be our only Foreign Correspondent. We’ve promoted him to Senior.
Chris De Jabet
aka Chris Prime, we hired him before our other Chris’s. It’s really not as confusing as I’m making it sound:
I am two-thirds of the way to achieving infamy on the Internet. I enjoy great coffee, and naturally am fussy in making it in my Aeropress. I also over-carbonate with my Sodastream. All I need is a clicky keyboard and I’ll have it made.
I live in beautiful Lincoln, Nebraska with my amazing wife and son.
I’ve been an avid fan of 1Password since 2008, and started working here in September 2012 after seeing the right tweet at the right time.
Since I’m doing the introductions, I suppose I should tell you about me as well:
Unlike Chris Prime, I have apparently achieved Internet Infamy, since I have a gloriously clacky keyboard I type on when I’m not drinking Aeropressed coffee or supercarbonated water from my Sodastream.
I’ve also achieved Internet Infamy in other ways, since I’m a writer for TUAW and a host of the TUAW Talkcast. I can also be found shooting my mouth off on a few other podcasts as well, such as the British Tech Network’s Mac and Comic Shows, and as a host on Angry Mac Bastards.
Our newest addition both in hire date and birth date, meet our Junior Foreign Correspondent!
I’m the geeky bearded German guy who speaks British English, German (of course), and Chinese, and who now works for a Canadian company. It’s seriously great.
1Password was the first app I installed when I bought my first Mac and it’s probably the most important app on my computer. I heard a few people (Kelly, Dave,…) raving about how awesome it is to work for AgileBits and since I’ve always been the tech guy, I was happy to get the chance to help people with a product I love, working in a great team, and get paid for it ;)
Next up, some San Francisco cred:
I’m a San Francisco coffee fiend and IT geek who swears that 1Password is the best thing since oxygen.
One day, minding my own business, Dave Teare, co-founder of AgileBits, reached out and asked if I’d found my dream job. (Do they exist?!). Apparently, they do — so don’t wake me up!
I prefer cold to hot, Coke to Pepsi, and hate feral pigeons. I’m a voracious reader, vegetarian, and sleep twice a day.
Here’s Scott; every time he tries to get out… we pull him back in!
I’ve always been a film buff, but my first encounters with computer technology and ARPANET in high school hooked me. I knew then computers and networking would be a life-long passion. Much of my career has been in system administration, later emphasizing on different aspects of customer support. And you can’t keep me away from online forums.
Working with AgileBits and supporting its wonderful customers is a fulfilling experience, always challenging and inspiring.
Now another of our ladies:
I’ve only recently begun my journey with AgileBits, and I’m loving every moment of it.
That jump for joy, rewarding feeling you get when you solve a complicated problem is how I feel every day when I’m helping customers with 1Password.
I’m so proud to be a part of the AgileBits family, a family filled with super awesome people and a work culture that genuinely says “we care”.
Ann is also notable for being the second lady in Support, which means when Megan signed on I was so pleased to be one of three I didn’t know what to do with myself.
And now, another of our Chrises:
I couldn’t find any job postings on the website at the time, so I sent an email off to support and a few short weeks later I was welcomed into the family.
Every single day I look forward to going to work and enjoy working with each and every person at AgileBits. It really is just that – my second family!
OK, this Chris wins at blurbs for the blog.
And here’s another of our newer folks:
I’ve only been with Agile Bits for a short time, but I love it a whole bunch. I’ve been able to speak with and help people from exotic places like Paris and familiar places like Manitoba. It’s a pretty awesome feeling to be able to connect with so many different people and make their lives a bit easier.
When I’m not typing up emails for AgileBits, you’re likely to find me either exploring new places with my camera or hunched over my craft desk making something from my massive horde of craft supplies. I love Lego, animated kids shows, and a whole host of other things I was supposed to outgrow when I became an “adult”.
I have to say, it’s pretty brilliant to be a part of a team that shares so many of my geeky passions, and I can’t wait to see what the future holds for us all!
The support team’s resident runner:
I started at AgileBits nearly two years ago. Time flies when you’re having fun, so it feels like I started yesterday. I work with a great team of friends and get to meet fantastic 1Password users on a regular basis, what more could I ask for in customer support?
When not helping 1Password users I’m often outside running, reading a good book or restoring my early 70s muscle car. I enjoy a challenge, whether it’s a 1Password troubleshooting question or pushing myself toward a personal record time on a 10 mile run.
It’s always a plus to have a teacher on board:
I’m originally a biologist and teacher from Southern England.
Despite the near tropical weather and the cheap gas prices in the British Isle, I made like a goose and migrated to Toronto, Canada.
Since then I’ve been won over by truly refreshing and open AgileBits philosophy, both inside and outside of the company. I couldn’t be happier!
I live in the Carolinas and have been with AgileBits for over a year.
AgileBits has been the best company I have ever worked for – Not only do we put out the best password management system on the planet, we offer the best customer support in the world.
Oh, and the people who work here are pretty damn cool too!
Marshall might win at blog blurbs too.
Next up we have a grass-roots fan-turned-employee:
I’m from the Greater Rochester Area in NY. I love working at AgileBits because I love helping people.
I started out as a 1Password user with 1Password 2 for Mac many moons ago and when I started helping answer questions in the forums Dave made me an offer I couldn’t refuse.
When I’m not working for AgileBits, I’m a volunteer firefighter & EMT.
So far, so good! Now meet our Forum Choreographer:
Working at AgileBits is my dream job because I get to work from home (or from anywhere). I love to travel, so that just means I can use my MacBook Pro from beaches and bars. :)
Note: We’ve met Khad’s true love, and she’s wonderful!
Stay tuned for more Behind AgileBits
That’s just a portion of our growing customer support team for now. We’ll be back soon to introduce you to the teams tasked with engineering 1Password and Knox, making them beautiful, and more!