Update (2015-04-02): TD Canada Trust updated their iPhone app today re-enabling pasting in the login fields. It’s a great first step toward friendliness with security-conscious customers and password managers.
TD Canada Trust made quite a splash recently when it launched its redesigned iPhone app which disabled pasting in the password field. Users who embrace password managers for their online security were quick to point out their … well, ‘unhappiness’ with this decision. TD Canada’s original response to those users was unsettling:
For those of us who rely on 1Password (and other password managers) on a daily basis, this advice is completely cringe-worthy … unfortunately, it’s really not all that uncommon in the banking world. Many banking and financial sites implement restrictions on password length, require certain special characters to be present, and put in place various ‘security theatre’ measures on their websites that do little for increasing user security, while ultimately making it more difficult for users to rely on password managers to fill their complex passwords in on the site.
With the conversation about online security and banking so fresh in everyone’s minds, I thought now would be a great time to send a message out to banks and financial institutions everywhere to encourage them to to take users’ security more seriously. I’m writing this not only as a member of the 1Password team who deals with security issues on a daily basis, but also as a concerned customer who just wants simple and secure access to her data.
I know that you have my best interests at heart.
I know that you’ve worked hard to put ‘safeguards’ into place (such as disabling pasting into password fields, obfuscating usernames, spreading the login process across multiple pages and “please input the nth character of your password” fields) to thwart various types of attacks.
But the truth is that these ‘security measures’ are not actually helping your users.
Do you know what would really help your users? Long, random passwords.
Using long, random, and unique passwords is the best defense that we, your users, have against attackers. This advice is true for every site we have to sign in to these days … and believe me, we sign in to a lot more than just our financial sites. Keeping 100 or so strong and unique passwords memorized is not only a silly suggestion, it’s nearly impossible for all but the most savant-ish of us. Password managers help us increase our security by remembering these unique passwords for us, keeping them stored securely, and filling them in on websites so we don’t have to.
Many of the ‘security measures’ you have put into place serve only to make it much more difficult for those of us who rely on password managers. Password managers are not your enemy here. In fact, encouraging the use of trusted password managers will do more for your users’ security than any of the measures you currently have in place.
You have an awesome opportunity here. Take the time to educate your users on the value of true security. Encourage users to adopt long, random, and unique passwords that never need to be stored in their brains. Make it easy for password managers to store and fill these secure passwords for your users (in web browsers as well as in mobile apps).
Now, it just so happens that there is a very simple way that you can give your users easy access to their banking data in your mobile apps. We’ve written an App Extension API that can be added to your iOS app in 3 easy steps. The app extension will allow users to select their password manager of choice and fill their complex passwords into your form, with no typing required.
1Password has been giving people control over passwords for almost 10 years now, and it truly is a wonderful thing. Our team built 1Password around the idea that being secure should never be compromised for convenience. We’ve been advocating for stronger, safer passwords for years, and we’d be so happy if you stood with us.
For now, passwords are a necessary evil. Remembering them shouldn’t have to be.
Please help us increase awareness of online security. Your users will be ever-so-grateful that you are taking their security seriously, and you’ll be making their lives a lot simpler too.
Signed, a hopeful user.
Since TD’s original response last week, they seem to have had a change of heart. A tweet from @TD_Canada on Saturday indicates that they are in fact working on an update that will allow copy and paste within their app … and possibly considering integrating password managers.
This is incredible news! Without seeing the update, it’s hard to know exactly what they have in store for users, but they have a great opportunity here to set the standard for banking apps and give other financial institutions a secure example to follow. I’m excited to see what they come out with!
If you believe as I do that banks should add 1Password (and other password manager) integration to their iOS apps, please consider sharing this open letter with your bank. #BanksNeed1Password