We went to Google I/O and it was awesome

Every year, we look forward to I/O, Google’s annual developer conference. We wait with bated breath and fingers crossed, because we know that there isn’t room for everyone and it’s a lucky thing to be chosen to attend. This year, we were fortunate that two of us on the Android developer team got to go and learn about all of the latest improvements coming down the pike for Android.

Google I/O 2016 - Logo

Rather than having the conference at Moscone Center as in previous years, Google decided to do their best Burning Man impression and hold the event outdoors at Shoreline Amphitheatre in Mountain View. The change in venue introduced some new logistical challenges, such as trying to keep cool in 30°C (86ºF) weather while waiting in extremely long lines. Despite that, Gene and I found it to be a very rewarding experience.

Google I/O 2016 - Staying cool

The focus of the conference also shifted this year. Rather than spending lots of time talking about the fantastical and far-off technologies being developed by its Alphabet siblings, Google brought the focus of I/O back to the here and now. Most of the talks were about new and improved technologies for Android and the Web.

Google I/O 2016 - Hello

That’s not to say that there weren’t some pretty exciting announcements. Google Home and the Google Assistant look to be very compelling alternatives to Amazon Echo and whatever Apple might be cooking up. Allo and Duo look to be solid entries in the increasingly competitive messaging and video-calling spaces. And the far-field gesture detection of Soli promises to open up a whole new world of user interactions.

And of course, Android stole the show. There were great demos of Project Tango and Daydream VR in action. Android apps promise to become even more ubiquitous. Not only will Android apps now be first-class citizens on Chromebooks, but they will also be first-class citizens of the web thanks to the magic of Instant Apps. And Google continues to invest in tools such as Android Studio and Firebase, which help us developers build these great apps.

Google I/O 2016 - Until next time!

In summary, Google I/O was awesome! Gene and I had a great time and got to preview a lot of great technologies. The Android platform continues to receive plenty of love from Google and I look forward to seeing which of these improvements will benefit our Android customers.

Made in Canada, Loved Around the World

I can’t even believe that I’m saying this, but 1Password is about to turn 10. Ten years old! These are such exciting days for us, and our birthday present from Apple really couldn’t have come at a better time.

This week, Apple launched their Canadian Made, Internationally Loved promotion, during which they are highlighting 10 awesome apps and games in the Canadian App Store. It would be more obvious if you could see me squeeing right now, but I’m sure you’ve guessed anyway that 1Password is among them!

With over 1.4 million apps in the App Store (as of a year ago, so probably even more now), to be recognized as one of the best the App Store has to offer is a dream come true. Even better, we’re in great company; I especially like Lara Croft GO and Transit App.

Apple Promo 2016 - Canadian Made, Internationally Loved - List of apps

We’re very grateful to Apple for this honour, but we’re even more grateful to you. This may be a Canada-specific promotion, but we know that without the love and support of our customers from all over the world, we would not be enjoying this gift. Thanks so much for keeping us going and for always motivating us to do better.

In the days ahead, we look forward to sharing some personal stories with you about our experience of growing AgileBits over the past 10 years. I would love it if you would get the celebration started today by hugging your favourite Canadian. ? ? #PeaceLoveMapleSyrupEh

1Password for Teams Launch!

I introduced 1Password Teams back in November when it first entered beta. It has been an incredible ride and we’ve had over 130 releases since launch. We even released a sister service for families aptly named 1Password Families.

Today I’m super stoked to announce that the beta has completed and 1Password Teams is now officially released!

To celebrate we are launching with a special deal.

1Password Teams Pricing

1Password Teams Pricing

You can’t have a special launch deal without special pricing, so let’s start there! :)

1Password Teams Pricing

You’ll see that we have two plans available. The Standard plan gives you everything you need to secure and manage your team, while Pro is designed for teams with advanced business needs.

Earl’s Early Deal

Earl the Early Adopter otter

Earl is our Early adopter otter and has a special plan for all of you who subscribe by July 31st. With Earl you will receive all the Pro features for the low price of the Standard plan.

Once you create your team you will be able to subscribe to the Pro plan and get all the extra features for the Standard price.

Sign up your team today

The best part is that once you’re subscribed, you’ll lock in Earl and his special pricing forever. Even new teammates you add later will get the same deal!

Award Winning Apps

1Password Teams Vault Selector

Your 1Password Teams subscription includes all the 1Password apps for you and your entire team.

We have already added support for 1Password Teams to our Mac, iOS, and Android apps. You can add all your 1Password Accounts to have easy access to your data on all your devices.

1Password will also enforce the permissions that you configured for your team. For example, you can define Read-only vaults so team members who need access to something can have it without you worrying about unexpected changes.

As great as all this is, Windows users will want to know when they can play as well.

1Password Teams for Windows

1Password 6 for Windows 10 has been in beta for a few months now with support for 1Password Teams and 1Password Families.

We are getting closer to the final release and the latest beta has added support for Windows 7 and 8, along with browser extensions.

1Password 6 sports a beautiful new design and much improved accessibility! There’s a lot to love here so I invite you to read more about it:

1Password 6 for Windows enters beta testing

1Password 6 will be released for Windows in August of this year for 1Password Teams and 1Password Families subscribers. Support for AgileKeychain and OPVault will come later in the year.

Even though 1Password 6 for Windows is not ready for the official launch party, the good news is that Earl’s special will be available for all teams created by July 31st.

Sign Up Today

Whether you’re a team of 2, 20, or 200, 1Password Teams is the 1Password flavour you’ve been waiting for. Sign up your team today for a free 30-day trial and taste it for yourself.

Sign up your team today

It takes just a few minutes to set up and after using it for a few weeks you and your team will wonder how you ever lived without it. I know I certainly feel that way :)

1Password 6 beta for Windows opens the door to 1Password Families and 1Password Teams

I’ve got some exciting news to share with you about 1Password for Windows.

We’ve been working on a brand new app that brings 1Password Teams and 1Password Families to all of our Windows users. Today, we’re ready to tell you more about it and invite you to try it out. If you’re using 1Password 4 and are syncing using Dropbox or Wi-Fi sync, sit tight for a future release which will have full OPVault and AgileKeychain support.

1Windows

We love Windows 10. 1Password for Windows 10 beta was one of the earliest apps in the Windows Store using Microsoft’s newest app development platform, and we’re really excited about Windows 10 being active on over 200 million devices. But 47% of Windows users are still using Windows 7, and they weren’t able to use the new 1Password app, which made everyone very sad.

We wanted to bring 1Password Teams and 1Password Families to everyone. We wanted to make a beautiful app that offers a design and experience consistent with our other 1Password apps. We wanted to easily add features to the app without being limited by platform restrictions. Most of all, we wanted to benefit from all the hard work we put into 1Password beta for Windows 10. So, after many highly caffeinated days and lots of new code, we made an app that can be used by almost all Windows users.

Introducing 1Password 6

1Password 6 beta for Windows

1Password 6 is our newest Windows app and we can’t wait for you to take it for a spin! If you are running Windows 7, 8, or 10, you can download the beta today.

1Password 6 includes many fantastic features you’re going to love, such as:

  • A beautiful new design with High-DPI support now out of the box.
  • Support for 1Password Families and 1Password Teams.all vaults
  • Support for multiple vaults and the handy All Vaults view.
  • Basic support for browser extensions.
  • Out-of-the-box support for screen readers like Narrator.
  • Unicode support, enabling us to translate 1Password into Chinese, Russian, and other languages.
  • Import existing data from OPVault or AgileKeychain formats (read-only).
  • Large Type, for easily viewing passwords.

largeType

Download 1Password 6 beta

To get started using your 1Password Family or Teams account with the beta of 1Password 6, all you need is Windows 7, 8, or 10, and .NET 4.6.

Download 1Password 6 beta

If you’re not subscribed to one of our subscription services, we do not suggest trying 1Password 6 just yet. Full OPVault and AgileKeychain support will be coming later in the year and we’ll have another announcement when we’re ready for you.

Looking forward

Our target is to officially release the stable version of 1Password 6 in August. Here are the main things remaining to reach that goal:

  • Improved browser extension integration
  • Increase stability and reliability
  • Polish the app’s design, and turn up the pretty

We’re really proud of the beta but we also know we have a long ways to go. Please share your feedback to help us prioritize what we have left to do before the official release. Please share your thoughts with us in the 1Password beta for Windows forum. Together, we’ll make this the best version of 1Password for Windows ever!

Love 1Password? We’re Hiring!

It’s been a while since I wrote a hiring post so let me take a step back before jumping in.

Ten years ago, we started out as a Mac OS X shop and slowly branched out to all platforms. 1Password is now on OS X, iOS, Windows, and Android. With our 1Password service, we also have customers on Linux now.

During this time, our development team has grown from 2 to over 20 and this has enabled us to have separate teams for each platform. Nowadays when I write a 1Password announcements newsletter I am routinely able to share updates on multiple platforms instead of just one. I used to have a hard limit of 500 words per newsletter but have since raised it to 1000 to make room for all the awesome things we’re working on.

And with all these additional updates have come a lot more customers as well. We love helping customers and pride ourselves on giving helpful and friendly answers to everyone who reaches out to us.

Lately it has been getting harder and harder to keep our response time super fast so we’re looking to add several awesome folks to our support team to help out.

Read on to see if you’d be a good dance partner for us ?

Love Helping People?

If you love helping people I’d love to talk with you and see if working at AgileBits is right for you.

It really is that simple. I’m not looking for any resumes or technical degrees – I will read them if provided but all I really care about is you have a good heart and that you love helping others.

We can teach you everything else you need to know, but try as we might, we cannot teach you compassion or empathy.

If this sounds like you, contact me and we’ll get the conversation started. But before you click Send on that email, let’s cover a few important points you’ll need to know ❤

This Ain’t Typical Customer Support

If you have a mental image of Customer Support as being locked in a cubicle within some faceless organization reading from a set of prewritten scripts, you’ll be happy to know that working at AgileBits is nothing like working in a cube farm.

For one thing, we are a remote company so most of us work from home. Second, we want to WOW customers whenever possible so our support team has no prewritten scripts to read from.

Sure we have an Internal Knowledgebase with answers to help you when you need it, but your goal is not to get the customer to go away like most companies. Instead, your goal is to go out of your way to put a smile on our customers’ faces. There’s no script in the world that can accomplish this given our diverse set of users so it’s up to you to be creative and find a way to create a personal connection with each user.

Communicating with 1Password users and helping them directly is an incredibly rewarding experience. We really do have the best customers in the world and we give you the freedom to have fun with them.

With that in mind, we want you spending some extra time to learn about each customer, what they like and dislike, and if you find they are a Mets fan, go ahead and razz them and let them know they don’t stand a chance against the Blue Jays this year. ⚾️

Once you show customers that you’re human, have a sense of humour, and are actually there to help them, they are quick to respond with a smile and helping them becomes much easier. You’ll also be well on your way to making a new friend.

Our best marketing tool

You might think that spending all this extra time with customers would be expensive but we’ve never viewed Customer Support as an expense. In fact it’s the exact opposite: we believe support is the best marketing tool we can possibly invest in.

When customers have an awesome experience with 1Password and our support team, they tell their friends and families and co-workers. Word of mouth marketing has always been the cornerstone of our marketing plan and it’s one of the main reasons we’re here today.

We want you going the extra mile while helping customers and finding creative ways to make them smile. Doing so encourages customers to write back whenever needed and we can continue building the relationship.

Greatness doesn’t require perfection

I was thinking about this blog post a few weeks ago while driving with Sara, Abby, and Jack to Darien Lake for a family weekend.

During the drive I saw a sign that really resonated with me. It said, “You don’t have to be perfect to be the perfect parent”. As much as I think fostering children is awesome, what came to my mind when I read the sign is that it applies equally to support.

No one on our team is perfect, but we provide amazing support.

This is certainly true for me personally. Long gone are the days where I knew everything there was to know about 1Password, so when a customer catches me off guard I’m honest and tell them I need to go ask for help. Other times I don’t understand the issue being described so I simply tell the truth that I’m not following them 100% and ask if they can elaborate. When I make a mistake I fall on my sword and say sorry. And I always try to go out of my way to wish people a good weekend or any holidays that might be coming up.

At the end of the day, I simply try to be human and treat people the way I would face to face. Over the years I’ve found humility and friendliness to be the best tools to show customers that I care and am listening.

In sum if you’re nervous to apply because you’re worried you can’t answer every everything, don’t be. If you’re a hero, we’ll hire you. But if you’re just someone who loves 1Password and enjoys helping people, we’ll also hire you ?

By the way, you might be wondering why I am so confident you would be an awesome fit for our support team. My thought process is this: You are already using 1Password and you’re passionate enough about 1Password to be reading our blog. And if you’ve made it this far to learn that you need to include your favourite Game of Thrones character in your application email, then you obviously have the stamina and attention to detail that we need ?

If you have a kind heart and love helping people, let’s talk. Our support team is the best in the world and we’d love to have you join us.

bearhug

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