Sara Teare, our Minister of Magic (or Customer Support Manager), repurposed a holiday classic this weekend to show some internal appreciation for the Agile team and all their hard work over the holidays.
We love taking care of our customers, and the holidays inspire us in all sorts of ways. I just had to share this bit of internal joy and appreciation with you.
every creature was stirring, including the mouse!
The stockings were out, needing filling with care,
the pressure is on, we are all so aware.
The children were running, everywhere but their bed,
With high doses of sugar going straight to their head.
Mom’s shopping on Amazon, iPad in her lap,
Dad is wishing that he could go for a nap.
When out in the Forums, there arose such a clatter,
We sprang into action to see what was the matter.
Over to Cerb, I flew with a flash,
Stopping to grab Jeff’s jelly bean stash.
Expirations of trials and license confusion,
A question here about sync substitution.
When what to our wondering eyes does appear?
St. Nick in the forums with a spinning gear
1Password appears to be giving him trouble,
No fear Dear Santa, we’ll help on the double!
Go Adam! Go Marshall! Go Steve! and Go Mike!
Go Eva! Go Sean! With all of your might!
Go Jasper! Go Peri! Go Marc! and Go Scott!
Go Yuanou! Go Team – think all the good thoughts!
With a click and a clack, and a DR to boot,
a quick reset and good changes take root!
His 1Password now good, its Pro features reset,
With TouchID shopping, the quickest presents to get!
All our users are happy, and are singing along,
knowing they won’t get their passwords wrong.
A simple tap or a click, and they are all off to play,
having finished their shopping the auto-fill way.
The team taking care to reassure all,
Even spending some time on telephone calls.
Everyone is so happy with all of your care,
Customer service like this can be quite rare.
With rainbows appearing, the team knew they were right,
Happy Saturday to all, and to all a good night!
/- Sara Teare