We’re a family here at AgileBits. It might sound like just words, but it is true. We really feel that way. We share our good days and bad days, our wins and our losses, our gamer IDs and our favourite recipes. Which made hearing the news of the sudden loss of one our own so much more unbelievable.
We first met Roman in September, after a mutual friend tweeted that Roman’s current contract was coming to a close. We weren’t actively hiring, but hearing from a long-time 1Password user, who had a customer-support background at a different remote company, well, we knew we had to chat. And so Dave and Rob had a call with him, and the rest is history. His response to receiving the job offer?
In that case, my reply has to be ‚Yes. Yes. A thousand times yes!‘, doesn’t it? :)
In all honesty, Dave, this is awesome and I’m really happy.
Roman brought that enthusiasm with him as he dove into all things 1Password. His first responsibility was creating his job title – Mage of Friendliness – a most appropriate creation, given that he was working to help untangle some of the confusion that some customers had found themselves in. He learned quickly, and was always willing to lend a hand, even in cases where he himself was not the expert:
His giving nature and positive attitude made working with him wonderful – regular chats about things work and family were effortless and enjoyable. He always made an effort to reach out and help whenever possible.
While the loss of Roman has been challenging for us, his family is also dealing with this unexpected loss. Knowing how important his family, especially his daughter, was to him was one of the reasons we wanted to write this and share – so that a bit of “What Daddy did” could be preserved for her, as Roman was a great man who thought the world of his daughter.
Emojis are the virtual hug of the remote office, and sharing kind words and pictures are often the primary way we can share our feelings. Please remember to let the people in your life know that you love them, as things can change in an instant. Roman’s passing has affected us all, and we ask that you join us in remembering him, and all in his life.
What follows is a collection of comments from both team members and customers (Roman did see those customer comments also thankfully, and knew how much his help was appreciated).
Roman, your friendliness will live on in our hearts, and we will miss you.