I’d like to introduce myself, as I’ve often let Dave and Roustem take the lead. I’m Sara and I’ve been here since the start of AgileBits, in the background running the business side of things. As AgileBits has grown, my role has grown as well. My official title is Minister of Magic, and I oversee the Customer Service team. That’s the team that does a great job connecting with all of you: through Twitter, Facebook, our blog, forums, direct email, and any other way we can.
AgileBits has changed throughout the years, but the one thing we have always been sure of is our goal to make amazing software. As we grew, awesome customer service became a key piece of our philosophy. Being a self-funded, independent company means that we can keep our focus on building secure and convenient software, without having to raise funds to keep doing what we love.
AgileBits: the Early Days
When we started AgileBits 10 years ago, password management wasn’t even on our radar. We were working on other products and had plans to revolutionize the world of app sales. This was back before iTunes or the Mac App Store – It’s amazing to think of the changes we’ve seen!
As with any new business, there are always ups and downs: many ideas that you think are going to take off end up going nowhere. Somewhere along the way, Dave and Roustem found they were always testing new things, and that all of these new things required their own logins. It eventually became such a pain that they figured it was worth their time to spend a month and write a simple little program to manage their logins so they could get back to work. And that is how 1Password was born!
Back in those days it was called 1Passwd and we placed it for sale in the app store we were building. Surprisingly enough, people started to buying it. I can remember the day, about 6 weeks after we made it available for sale, when I saw that 10 copies had sold!!! Double digits!!
Sales continued to increase. We received so much love from the Mac community, hearing from many people offering their feedback and suggestions. It was not long afterwards that we realized it was 1Password, not the store, where we should be focusing our efforts.
Growing the AgileBits Family
Along the way we realized we needed some help, and we started bringing people into the AgileBits family. In truth, expanding was scary. I was okay putting my family’s eggs entirely in the 1Password basket. But having other people rely on me for their income was something else entirely. It was a mental hurdle that I had to jump, because we just kept growing!
Hiring the right people has always been a top priority for us. Building a top-notch product requires a top-notch team. One of the most important things we look for when hiring here is personality fit. We are a (growing) family and it is critical that we work well together as a team. And, since most of our folks work remotely, remaining connected to each other is no easy feat. I think we’ve done a great job of collecting some incredible talent to help make 1Password all it can be.
It’s great to have this opportunity to take a look back and see how far we’ve come. From a small, bootstrapped operation in our basement to a company built entirely on sales, growing the AgileBits family has been an amazing adventure.
I am so in awe of the response we have gotten from you all as we work towards our goal of making security convenient for everyone. With your support, AgileBits is now a company of over 60 fabulous people and I couldn’t love this team more! Being self-funded means that important decisions can be made quickly and we can pursue our passion taking 1Password to the next level. We’re so proud that we’ve built AgileBits into the company it is, and we are looking forward to continuing to make awesome software to keep you and your loved ones safe.
We have great things in store for you all, and I’m looking forward to being able to share more with you all soon!! If there is ever anything we can help with, please be sure to comment below, reach out on Twitter or Facebook, or find us in the Forums. Our team is always here:)
Make it Magical!!